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Company Overview

The Brooks Group, LLC is a leading expert in the field of customer service, job readiness, and soft skills training, with a specialty of working with the hard-to-serve population. The firm’s team members are known as training visionaries in the government, private, and public sectors. The firm provides a wealth of technical expertise and extensive functional knowledge combined with excellent people skills and a deep commitment to exceptional service to bring substantial value to clients.

 

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Company History 
The Brooks Group, LLC was founded by Vivica Brooks, a learning and development professional with a passion for helping others reach their full potential. Striking a balance between honesty and compassion, her training style achieves the desired outcome for her clients while meeting the trainees where they are. Ms. Brooks understands the intricacies of customer-focused industries and the need to balance profit and customer satisfaction. 

Ms. Brooks has extensive experience in leadership and training from her positions with Marriott International and local nonprofits. While at Marriott Wardman Park, she created various Service Excellence standards and trained both union and non-union associates. Her training achievements led to her receiving the Manager of the Quarter Award within six months. In addition, Ms. Brooks designed an adult learner-based business and customer relations curriculum that was approved by the Western Association of Schools and Colleges. 


The Mission of The Brooks Group, LLC
  • To provide the best customer service possible.
  • To make each client feel like the only client.
  • To be the preeminant customer service, job readiness, and positive skills training provider in the Washington, DC metro area.
  • To offer employers customized training programs to ensure a qualified employee base well-versed in the employer's corporate culture and approach to customer service.
  • To utilize innovative and individualized training techniques to enable clients to realize and reach their desired outcomes.

As co-founder and president of Bennett, Brooks, & Dyson Consulting, LLC, Ms. Brooks was primarily responsible for business development and client relations, as well as obtaining local, state, and federal certifications. She was also very instrumental in curriculum design and facilitation of training sessions. Ms. Brooks founded The Brooks Group, LLC after the dissolution of Bennett, Brooks, & Dyson. 

Ms. Brooks is a graduate of Howard University in Washington, DC. She has received numerous awards and honors, and is very active with community and professional organizations.