The Brooks Group, LLC is a leading expert
in the field of customer service, job readiness, and soft skills training, with a specialty of working with the hard-to-serve
population. The firm’s team members are known as training visionaries in the government, private, and public sectors.
The firm provides a wealth of technical expertise and extensive functional knowledge combined with excellent people skills
and a deep commitment to exceptional service to bring substantial value to clients.
The Brooks Group, LLC
was founded by Vivica Brooks, a learning and development professional with a passion for helping others reach their full potential.
Striking a balance between honesty and compassion, her training style achieves the desired outcome for her clients while meeting
the trainees where they are. Ms. Brooks understands the intricacies of customer-focused industries and the need to balance
profit and customer satisfaction.
Ms. Brooks has extensive experience
in leadership and training from her positions with Marriott International and local nonprofits. While at Marriott
Wardman Park, she created various Service Excellence standards and trained both union and non-union associates. Her training
achievements led to her receiving the Manager of the Quarter Award within six months. In addition, Ms. Brooks designed an
adult learner-based business and customer relations curriculum that was approved by the Western Association of Schools and