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Listing of some of The Brooks Group, LLC partners, projects, clients and outcomes

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Children's Hospital of Philadelphia   Provided diversity training and customer service training for 20 emergency room personnel, including nurses and patient technicians. Fostered open dialong among staff regarding stereotypes each possessed and how these judgements interfere with providing excellent customer service.  

 

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Forman Mills   Conducted customer service and conflict resoultion training for 55 cashiers and customer service associates. Customer service scores improved as a result of the training.

 

GWCOC_logo.jpgGreater Washington Hispanic Chamber of Commerce and DC Department of Housing and Community Development   Conducted customer service workshops for Ward 5 business owners and leaders. Highlighted and emphasized the importance of providing outstanding customer service as big box retailers expand into the District of Columbia. 

 

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Hope Worldwide, Mid-Atlantic and Concerned Citizens of Carver Terrace & Langston Dwellings   Created, managed, and operated the Carver Terrace Youth Leadership Academy and facilitated leadership academy for students attending Spingarn High School and Brown Middle School. Students were provided with conflict resolutions techniques and career development skills that led to part-time employment and academic reinforcement in math and English.

 

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Hotel Association of Washington DC and the University of the District of Columbia   Conducted two-day soft skills and career development training for students interested in the hospitality industry. Students were exposed to the various career opportunities and professional standards of the hospitality industry.   

 

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Sharcon Management/Young Adults Corp. of Washington, DC   Operated a six-week bootcamp where participants learned and demonstrated time management, professionalism, accountability, customer service, and the technical skills necessary for the hospitality industry. Twenty-three DC residents were hired for full-time employment at District hotels.

 

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United Planning Organization   Conducted a six-week hospitality boot camp, two-week job readiness course and American Hotel Lodging Certification Program. Participants passed the AHLA national exam and gained START certification, then secured employment in either hospitality or customer-focused positions. 

  

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University of the District of Columbia, PATHS Program   Conducted a six-week hospitality boot camp and American Hotel Lodging Certification Program. All participants passed the AHLA national exam and gained certification. Eighty-five percent of participants secured employment in either hospitality or customer-focused positions.