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Horace J.'s Success Story  

Being out of work can feel isolating but for Horace J. enrolling in The Brooks Group, LLC’s Hospitality Boot Camp, via Washington, D.C.’s United Planning Organization, eased things.

The class helped him learn new skills, make new friends and have fun in the process. He even says he would like to do it again.

“Because I got to meet new people going through the same things that I was going through...the friendship and the bond we [made] in class.”

The Hospitality Boot Camp teaches students about the sectors within the service industry including restaurants, hotels and event planning among others. Job preparedness, which can include outside speakers, is another sector of the program.

Horace said he had not used a computer before. “Another [person] helped us with our resumes. I found it extra helpful to me.”

The former sanitation employee is back to work, now working for a company that provides janitorial services.   

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Leitsa

Leitsa S.'s Success Story  

“I think I did pretty well.”

Leitsa S. says she found a renewed confidence in herself and her abilities as a result of The Brooks Group, LLC’s Hospitality Boot Camp. Leitsa is among a growing number of entry-level hospitality industry professionals entering the field as a result of the Hospitality Boot Camp, a class she enrolled in through Washington, D.C.’s United Planning Organization.

In addition to introducing students to the behind-the-scenes nuts and bolts of the hospitality industry, The Brooks Group, LLC’s training also helped them prep for job interviews. Students participated in mock interviews so they can feel comfortable and confident as they meet with potential employers.

Leitsa says with assurance that the mock interview practice helped her when she interviewed at Harris Teeter Supermarkets, Inc.

“I nailed it in the very first interview.”

She said she felt supported through the entire process. While the Hospitality Boot Camp helped her get mentally ready it was Suited for Change, an organization that provides professional clothing to women who are actively seeking employment, that set up Leitsa with suits for her interviews.

Leitsa is now working at the Harris Teeter in Washington, D.C., as a Fresh Foods/Deli-Bakery Customer Service Clerk.

The Brooks Group, LLC’s Hospitality Boot Camp instills in students to put a premium on customer service. Leitsa lists her number one duty at Harris Teeter as “making sure we give 100-percent, excellent customer service.”

Lesson learned.


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Ralph D.'s Success Story  

There is a saying that timing is everything in business and in life.

Ralph D. was simply looking to better his career options when by chance he met Vivica Brooks, lead trainer and founder of The Brooks Group, LLC, at Career Technical Institute (CTI). Ralph at the time was working the front desk at a fitness center. He says he knew it was a dead-end job and CTI came at an opportune time.

“CTI came along right as I was trying to figure out, ‘OK, where do we go from here?’ I had been trying to get back into the food industry. I was basically in the hospitality industry. It was just in a different domain. I felt that this hospitality course would help add on to the little bit of customer service I already had.”

Ralph, who in the past cut meat and fish, was a student in the hospitality program at CTI, a course of study utilizing The Brooks Group, LLC curriculum.

He says the class gave students all-around knowledge about the industry that you can take with you. In addition to insight about hospitality, Ralph says he learned core soft skills including how to work on his professionalism.

“She taught me effective communication. She taught me how to market my good points. She taught me how to keep my nose to the grind.”

Ralph just celebrated his one-year anniversary at The Baron Hotel where he works as a night auditor.

Ralph credits Ms. Brooks with being very instrumental in his getting hired and his growth professionally. “I owe it to her. If I went to another school or another hospitality program, who knows what type of instructor I would have had. She made it worth coming everyday.”