Horace J.'s Success Story
Being out of work can feel isolating but for Horace J.
enrolling in The Brooks Group, LLC’s Hospitality Boot Camp, via Washington, D.C.’s United Planning Organization, eased things.
The class helped him learn new skills, make
new friends and have fun in the process. He even says he would like to do it again.
“Because I got to meet new people going through the same things that I was going through...the
friendship and the bond we [made] in class.”
Boot Camp teaches students about the sectors within the service industry including restaurants, hotels and event planning
among others. Job preparedness, which can include outside speakers, is another sector of the program.
Horace said he had not used a computer before. “Another [person] helped us with our
resumes. I found it extra helpful to me.”
former sanitation employee is back to work, now working for a company that provides janitorial services.
Leitsa S.'s Success Story
I did pretty well.”
Leitsa S. says she found
a renewed confidence in herself and her abilities as a result of The Brooks Group, LLC’s Hospitality Boot Camp. Leitsa
is among a growing number of entry-level hospitality industry professionals entering the field as a result of the Hospitality
Boot Camp, a class she enrolled in through Washington, D.C.’s United Planning Organization.
In addition to introducing students to the behind-the-scenes nuts and bolts of the hospitality
industry, The Brooks Group, LLC’s training also helped them prep for job interviews. Students participated in mock interviews
so they can feel comfortable and confident as they meet with potential employers.
says with assurance that the mock interview practice helped her when she interviewed at Harris Teeter Supermarkets, Inc.
“I nailed it in the very first interview.”
She said she felt supported through the entire process. While
the Hospitality Boot Camp helped her get mentally ready it was Suited for Change, an organization that provides professional clothing to women who are actively seeking
employment, that set up Leitsa with suits for her interviews.
Leitsa is now working at the Harris Teeter in Washington, D.C., as a Fresh Foods/Deli-Bakery Customer Service Clerk.
The Brooks Group, LLC’s Hospitality Boot Camp
instills in students to put a premium on customer service. Leitsa lists her number one duty at Harris Teeter as “making
sure we give 100-percent, excellent customer service.”
Ralph D.'s Success Story
There is a saying that timing is everything in business and in life.
Ralph D. was simply looking to better his career options when
by chance he met Vivica Brooks, lead trainer and founder of The Brooks Group, LLC,
at Career Technical Institute (CTI). Ralph at the time was working the front desk at a fitness center. He says he knew it
was a dead-end job and CTI came at an opportune time.
“CTI came along right as I was
trying to figure out, ‘OK, where do we go from here?’ I had been trying to get back into the food industry. I
was basically in the hospitality industry. It was just in a different domain. I felt that this hospitality course would help
add on to the little bit of customer service I already had.”
Ralph, who in the past cut meat and fish, was a student in the hospitality program at CTI, a course of study utilizing
The Brooks Group, LLC curriculum.
He says the class gave
students all-around knowledge about the industry that you can take with you. In addition to insight about hospitality, Ralph
says he learned core soft skills including how to work on his professionalism.
“She taught me effective communication. She taught me how to market my good points. She taught me how
to keep my nose to the grind.”
Ralph just celebrated
his one-year anniversary at The Baron Hotel where he works as a night auditor.
Ralph credits Ms. Brooks with being very instrumental in his getting hired and his growth professionally.
“I owe it to her. If I went to another school or another hospitality program, who knows what type of instructor I would
have had. She made it worth coming everyday.”