In an era where corporations often respond to client needs
through e-mail strings and automated telephone prompts, true customer service is a lost and dying art.
The Brooks Group, LLC—a premier provider
of workforce business solutions—offers quality assurance training and team-building workshops to meet the needs of today’s
service industry and workforce development programs. “We promote awareness that positive customer service impacts our daily lives and our communities. People have
to understand that it hits their bottom line to care about it,” notes Vivica Brooks, Founder and President, who created
the vision for the company in 2009.
In addition to customer service,
The Brooks Group, LLC is also expert in change management, meeting logistics, organization, and professional development.
The firm specializes in building innovative and individualized techniques to enable clients to realize their potential.